Exchanges or refunds MUST be within 30 days of delivery. Keep the box.
48 Contiguous States: we will give you full credit for another unit or refund your money minus $125 restocking fee.
Alaska, Hawaii Canada and 48 states: we will give you full credit for another unit or refund your money minus a $299 restocking fee.
Accelerated shipping is not refundable.
We will have the unit picked up.
Machine Warranties vary from 1-5 years and are listed with the unit descriptions. Bag Warranties are 5 years.
Shipping Costs Related to Repairs:
Due to the extreme distances of Alaska Hawaii Canada or foreign country, there will be a $262 shipping charge fee to have the unit picked up and returned if there is a malfunction or replacement within the 1 year warranty period. We will repair or replace it and return it to you.
We will have the unit picked up. Any need for repair or replacement not caused by the customer will add 3 months to the warranty.
After the warranty the customer is required to pay all shipping and repairs.